Refund policy

Refund & Return Policy

At Zaylo, we are committed to customer satisfaction and stand behind the quality of our products.

30-Day Satisfaction Guarantee
If you are not satisfied with your purchase, you may request a refund within 30 days of delivery.

Eligibility for Refunds
To be eligible for a refund:

• The request must be made within 30 days of confirmed delivery

• The customer must contact our support team before initiating a return or dispute

• Proof of purchase (order number and email) must be provided

Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of delivery with clear photo evidence. We will offer a replacement or full refund at no additional cost.

Return Process
To initiate a return or refund request, customers must contact our support team at bgbmsd@gmail.com with their order details. Returns sent without prior authorization may not be accepted.

Non-Refundable Situations

• Requests made after 30 days of delivery

• Chargebacks initiated without prior contact with our support team

• Products that have been misused or used inconsistently with instructions

Resolution Commitment
We aim to resolve all customer concerns promptly and fairly. Customers are encouraged to contact us directly so we can provide a quick and satisfactory solution.